Refund Policy

Last updated: September 23, 2026

OneCre is operated by WONK AI. Payments are processed by PayPal, and your statement may show WONK AI as the merchant. This policy explains when you can get your money or credits back.

1. Credits don't expire

Credits you buy stay in your account until you use them. There's no expiry date and no monthly reset.

2. Failed generations are refunded automatically

When you start a generation, the credits it needs are reserved. If the image or video fails on our side, those credits go back to your balance automatically. You don't need to contact us.

3. Unused credit packs: 14-day refund

You can get a full refund of a credit pack within 14 days of purchase, as long as you haven't used any of the credits from that purchase. The refunded credits are removed from your balance.

4. Used credits

Credits pay for AI generation that runs as soon as you use them, so credits that have already been spent aren't refundable, except where the law requires it. Free preview images aren't charged, so there's nothing to refund.

5. Deleting your account

If you want a refund for unused credits, request it before you delete your account. Once your account is deleted, any remaining credits are removed and can't be refunded.

6. Currency and bank fees

Prices are charged in US dollars. If your bank converts the currency or adds a foreign transaction fee, that fee is set by your bank, and we can't refund it. Refunds are issued for the amount we received in US dollars.

7. Payment problems

If you were charged but the credits didn't appear, or you were charged twice, contact us. We'll either add the missing credits or refund the payment in full.

8. How to request a refund

Email seongchlee@gmail.com from the address you use to sign in to OneCre.
Include your PayPal transaction ID and the pack you bought.
We reply within 3 business days. Approved refunds go back to your original payment method through PayPal. PayPal and your bank decide how long it takes to show up.

9. Before opening a dispute

Please contact us before opening a PayPal dispute or chargeback. Most issues are resolved faster by email.

This policy is part of our Terms of Service.

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